Pre-Information Form and Distance Sales Agreement

Version v1.0 · 15 July 2026

PART A — PRE-CONTRACTUAL INFORMATION FORM

(Under the Turkish Distance Contracts Regulation Arts. 5-6; provided before the contract is concluded, on a durable medium.)

1. Seller information

1.1. Complaints and withdrawal notices. Send complaints and withdrawal notices to the addresses above. You may use the model form in Annex 1; its use is not mandatory — any clear statement suffices.

1.2. Who the seller is — depends on the payment channel. With Iyzico (Türkiye) we are the seller and issue the invoice. With Paddle (outside Türkiye) the seller is Paddle as Merchant of Record; Paddle calculates and collects the tax and the refund follows Paddle's flow. In all cases we remain your counterparty as licensor and supporter. Purchases via Google Play / App Store / Trendyol / Amazon are governed by each channel's rules.

2. Subject matter — essential characteristics

The subject matter is a licence to use a digital software product (ERP/business software) under the Smartifie brand, in a specific variant and plan. It is not delivered as a physical good; it is supplied electronically.

• Single platform (Windows / Android / iOS / macOS): data on your device (local SQLite), no web access.
• Cross-platform (cloud): data on our servers (central MySQL, Türkiye), with web access.

Paid add-ons: Private DB, Custom DB (connect to your own database + migration), additional user packs.

3. Price, taxes and additional charges

The product, plan, add-ons, total price inclusive of all taxes, term, trial (if any) and the amount charged at the end of the trial are shown in the order summary at checkout.

• The price is total, inclusive of all taxes. No delivery/shipping cost (digital product).
• No item triggering an additional payment is pre-ticked; each requires your separate, express consent (Art. 19).

4. Payment and performance

• Payment: by card, via Iyzico in Türkiye and Paddle outside. We do not store your card.
• Performance: the licence is assigned when payment is approved; access opens immediately.
• Automatic renewal: unless cancelled, it renews automatically. You can cancel in a single step; it takes effect at the end of the period.

5. Technical protection measures (Art. 5)

1. Activation: a device fingerprint is sent to our servers and bound to the licence.
2. Periodic verification: without verification for 14 consecutive days, the app switches to read-only; it returns once connectivity is restored.
3. Device and user limits per plan.
4. When the subscription ends: access does not end and data is not deleted; you can view and export everything, only write operations are disabled. Paying re-enables them.
5. Revocation only for breach, fraud or chargeback; the app is locked.

6. Interoperability and system requirements

• Windows 10 (64-bit) or later, MSI install.
• Android / iOS / macOS: the store's current minimum OS versions.
• Cloud: a current browser and permanent internet.
• Every variant needs internet for licence verification.
• Data location: single platform on your device; cloud on our servers in Türkiye.
• Custom DB: you connect to your own server (MySQL / MS SQL Server); its install, backup and security are your responsibility.

7. Right of withdrawal

7.1. The consumer may withdraw within 14 days without reason and without penalty; for services the period starts on the day the contract is concluded.

7.2. Cases where withdrawal cannot be exercised — given to you BEFORE the contract is concluded. Under Arts. 15/1-(ğ) and 15/1-(h), withdrawal cannot be exercised for services performed instantly, or for services whose performance began, with your consent, before the period expired. To rely on this we take a separate, express consent: "I request that performance begin immediately before the withdrawal period expires, and I accept that I will thereby lose my right of withdrawal." If you do not tick the box, your 14-day right remains fully intact. It is never pre-ticked.

7.3. Consumers resident in the EU. The mandatory protection of your country is reserved (Rome I, Art. 6). The cloud product is a digital service: you have a 14-day right of withdrawal that cannot be excluded; if you requested early performance and withdraw, you pay only the amount proportionate to what you used (Directive, Art. 14(3)).

7.4. Notice. A clear statement to the §1 addresses suffices (Annex 1). Refund within 14 days by the same means, at no cost to you. Being digital, there is no return to a carrier.

7.5. Cancelling is not withdrawal. Cancellation takes effect at the end of the period; no pro-rata refund for the elapsed period.

7.6. Plan changes. Only upgrades are allowed; the remaining term is credited. Downgrading is not possible and any excess is not refunded in cash.

8. Dispute resolution and complaint bodies

• In Türkiye: Consumer Arbitration Committees and Consumer Courts per the thresholds announced by the Ministry of Trade.
• EU-resident consumers: the competent bodies and courts of their own country (Brussels Ia, Arts. 17-19).
• Governing law: the law of the Republic of Türkiye, reserving the mandatory protective rights of EU-resident consumers.

9. Confirmation of the pre-contractual information

Under Art. 7, before completing the order you must confirm receipt of this information; without it the contract is deemed not concluded. It is taken via a separate, never-pre-ticked checkbox. The form and the agreement are sent to you on a durable medium (e-mail/PDF) after the order.

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PART B — DISTANCE SALES AGREEMENT

1. Parties. SELLER: the entity in Part A §1 (with Paddle, the merchant of record is Paddle). BUYER: you, per the details given at order.

2. Subject. Sale and performance of the licence for the digital product ordered at smartifie.com. Part A is an integral part.

3. Product and price. Per Part A §2-3 and the order summary; total price inclusive of taxes shown at order.

4. General provisions. The Buyer confirms having read and received the pre-contractual information (Art. 7); performance occurs when the licence is assigned after payment; the Buyer accepts the technical measures and system requirements (§5-6) and will not reverse-engineer or resell. Even if the subscription ends, data is not deleted and export remains available.

5. Withdrawal. Part A §7 applies.

6. Liability. If the product is defective, Law No. 6502 applies. Liability is limited to the amount paid for the order (save wilful misconduct/gross negligence and mandatory rights). Compliance with the Buyer's own regulations is the Buyer's responsibility.

7. Personal data. Processed per the KVKK Notice and Privacy Policy; a device fingerprint is processed.

8. Entry into force. The contract is concluded electronically upon your confirmation and payment approval; a copy is sent on a durable medium.

9. Governing law and disputes. Part A §8 applies.

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ANNEX 1 — Model withdrawal form

(Complete and send only if you wish to withdraw; its use is not mandatory.)

To: Birileri Dış Ticaret Danışmanlık Sanayi ve Ticaret Limited Şirketi — Bahariye Mah. 1865 Sk. Karadoğan Blok No: 9, İç Kapı No: 1, Karşıyaka / İZMİR — info@smartifie.com — KEP: kayacan.kirpikli@hs01.kep.tr — +90 555 561 45 47.

I hereby withdraw from the contract: order/licence no., date, product/plan, name, address, refund method, date and signature (if sent on paper).