Pre-Information Form and Distance Sales Agreement

Version v1.0 · 15 July 2026

PART A — PRE-CONTRACTUAL INFORMATION FORM

(Under the Turkish Distance Contracts Regulation Arts. 5-6; provided before the contract is concluded, on a durable medium.)

1. Seller information

1.1. Complaints and withdrawal notices. Send complaints and withdrawal notices to the addresses above. You may use the model form in Annex 1; its use is not mandatory — any clear statement suffices.

1.2. Who the seller is — depends on the payment channel. With Iyzico (Türkiye) we are the seller and issue the invoice. With Paddle (outside Türkiye) the seller is Paddle as Merchant of Record; Paddle calculates and collects the tax and the refund follows Paddle's flow. In all cases we remain your counterparty as licensor and supporter. Purchases via Google Play / App Store / Trendyol / Amazon are governed by each channel's rules.

2. Subject matter — essential characteristics

The subject matter is a licence to use a digital software product (ERP/business software) under the Smartifie brand, in a specific variant and plan. It is not delivered as a physical good; it is supplied electronically.

• Single platform (Windows / Android / iOS / macOS): data on your device (local SQLite), no web access.
• Cross-platform (cloud): data on our servers (central MySQL, Türkiye), with web access.

Paid add-ons: Private DB, Custom DB (connect to your own database + migration), additional user packs, additional token packs for the AI assistant.

AI assistant. Messages you write to the assistant are transmitted, via our servers, to Anthropic PBC (USA) to generate the reply. It is an AI; it may produce incorrect answers and does not replace professional advice.

3. Price, taxes and additional charges

The product, plan, add-ons, total price inclusive of all taxes, term, trial (if any) and the amount charged at the end of the trial are shown in the order summary at checkout.

• The price is total, inclusive of all taxes. No delivery/shipping cost (digital product).
• No item triggering an additional payment is pre-ticked; each requires your separate, express consent (Art. 19).

4. Payment and performance

• Payment: by card, via Iyzico in Türkiye and Paddle outside. We do not store your card.
• Performance: the licence is assigned when payment is approved; access opens immediately.
• Automatic renewal: unless cancelled, it renews automatically. You can cancel in a single step; it takes effect at the end of the period.

5. Technical protection measures (Art. 5)

1. Activation: a device fingerprint is sent to our servers and bound to the licence.
2. Periodic verification: without verification for 14 consecutive days, the app switches to read-only; it returns once connectivity is restored.
3. Device and user limits per plan.
4. When the subscription ends: access does not end and data is not deleted; you can view and export everything, only write operations are disabled. Paying re-enables them.
5. Revocation only for breach, fraud or chargeback; the app is locked.

6. Interoperability and system requirements

• Windows 10 (64-bit) or later, MSI install.
• Android / iOS / macOS: the store's current minimum OS versions.
• Cloud: a current browser and permanent internet.
• Every variant needs internet for licence verification.
• Data location: single platform on your device; cloud on our servers in Türkiye.
• Custom DB: you connect to your own server (MySQL / MS SQL Server); its install, backup and security are your responsibility.

7. Right of withdrawal

7.1. The consumer may withdraw within 14 days without reason and without penalty; for services the period starts on the day the contract is concluded.

7.2. Cases where withdrawal cannot be exercised — given to you BEFORE the contract is concluded. Under Arts. 15/1-(ğ) and 15/1-(h), withdrawal cannot be exercised for services performed instantly, or for services whose performance began, with your consent, before the period expired. To rely on this we take a separate, express consent: "I request that performance begin immediately before the withdrawal period expires, and I accept that I will thereby lose my right of withdrawal." If you do not tick the box, your 14-day right remains fully intact. It is never pre-ticked.

7.3. Consumers resident in the EU. The mandatory protection of your country is reserved (Rome I, Art. 6). The cloud product is a digital service: you have a 14-day right of withdrawal that cannot be excluded; if you requested early performance and withdraw, you pay only the amount proportionate to what you used (Directive, Art. 14(3)).

7.4. Notice. A clear statement to the §1 addresses suffices (Annex 1). Refund within 14 days by the same means, at no cost to you. Being digital, there is no return to a carrier.

7.5. Cancelling is not withdrawal. Cancellation takes effect at the end of the period; no pro-rata refund for the elapsed period.

7.6. Plan changes. Only upgrades are allowed; the remaining term is credited. Downgrading is not possible and any excess is not refunded in cash.

8. Dispute resolution and complaint bodies

• In Türkiye: Consumer Arbitration Committees and Consumer Courts per the thresholds announced by the Ministry of Trade.
• EU-resident consumers: the competent bodies and courts of their own country (Brussels Ia, Arts. 17-19).
• Governing law: the law of the Republic of Türkiye, reserving the mandatory protective rights of EU-resident consumers.

9. Confirmation of the pre-contractual information

Under Art. 7, before completing the order you must confirm receipt of this information; without it the contract is deemed not concluded. It is taken via a separate, never-pre-ticked checkbox. The form and the agreement are sent to you on a durable medium (e-mail/PDF) after the order.

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PART B — DISTANCE SALES AGREEMENT

1. Parties. SELLER: the entity in Part A §1 (with Paddle, the merchant of record is Paddle). BUYER: you, per the details given at order.

2. Subject. Sale and performance of the licence for the digital product ordered at smartifie.com. Part A is an integral part.

3. Product and price. Per Part A §2-3 and the order summary; total price inclusive of taxes shown at order.

4. General provisions. The Buyer confirms having read and received the pre-contractual information (Art. 7); performance occurs when the licence is assigned after payment; the Buyer accepts the technical measures and system requirements (§5-6) and will not reverse-engineer or resell. Even if the subscription ends, data is not deleted and export remains available.

5. Withdrawal. Part A §7 applies.

6. Liability. If the product is defective, Law No. 6502 applies. Liability is limited to the amount paid for the order (save wilful misconduct/gross negligence and mandatory rights). Compliance with the Buyer's own regulations is the Buyer's responsibility. AI assistant output may be incorrect and does not replace advice.

7. Personal data. Processed per the KVKK Notice and Privacy Policy; a device fingerprint is processed and assistant messages are transferred to Anthropic PBC in the USA.

8. Entry into force. The contract is concluded electronically upon your confirmation and payment approval; a copy is sent on a durable medium.

9. Governing law and disputes. Part A §8 applies.

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ANNEX 1 — Model withdrawal form

(Complete and send only if you wish to withdraw; its use is not mandatory.)

To: Birileri Dış Ticaret Danışmanlık Sanayi ve Ticaret Limited Şirketi — Bahariye Mah. 1865 Sk. Karadoğan Blok No: 9, İç Kapı No: 1, Karşıyaka / İZMİR — info@smartifie.com — KEP: kayacan.kirpikli@hs01.kep.tr — +90 555 561 45 47.

I hereby withdraw from the contract: order/licence no., date, product/plan, name, address, refund method, date and signature (if sent on paper).