Account deletion

You can delete your Smartifie account and the data connected to it at any time, from the web or from inside the app. This page explains how it works and what happens to your data.

How to delete your account

1. Sign in to your Smartifie account.
2. Open Account → Delete account.
3. Confirm with your e-mail address. What happens next depends on your plan: if your data is in the Smartifie cloud, your account is frozen for 30 days and then deleted; if your data is on your own device or database, your account is deleted right away and your data is left untouched.

Go to account deletion

You can also do this inside the app: Account → Delete account. You do not need to reinstall the app to reach this page.

What gets deleted

• Your account: e-mail address, name, phone number, password and sign-in methods. You will no longer be able to sign in.
• All business data in your workspace: customers, shipments, despatch notes, stock cards, documents and uploaded files. Your team members lose access too.
• All device activations and licences. Apps on your devices stop working with this account.
• Uploaded photos and documents, and your AI assistant history.

What is kept, and why

A small amount of data is kept because the law requires it. It is stripped of anything that identifies you and is never used to contact you or to rebuild your account.

• Subscription, payment and order records — 10 years (Turkish Tax Procedure Law art. 253, Commercial Code art. 82). Billing name, address and tax number are anonymised.
• Consent records, as proof that consent was given — without your IP address.

Need help?

If you cannot sign in, write to us and we will verify your identity and delete the account for you: info@smartifie.com